Use iSmartOfficeTM Patient to find clinic around you based on your own preferences. You can also make multiple appointments at a time.
In iSmartOfficeTM Patient, you can use the same service(s) with a different dates of appointment requested, and you might also get the list of discounted slots and regular slots.
Please keep in mind that iSmartOfficeTM Patient will display the name of practice on the list of the regular slots, and the name of practice will be hidden if you choose the list of discounted slots or set the maximum budget. Or, you will get the dental clinic list from Google if iSmartOfficeTM Patient is not available around you or your selected area. Before making an appointment, make sure you will attend the appointment after the clinic accepted your appointment request.
Please read the Find Clinic section in our online documentation to find a clinic based on your own preference.
iSmartOfficeTM Patient provides a series of questions to find out what type of treatment you need. This series of questions may not find what type of treatment you need accurately but may also be close to.
iSmartOfficeTM Patient also provide Dental Assessment module to define type of treatment you need. Please read Dental Assessment section in this online documentation.
You can cancel your appointment on the Appointment tab in the mobile apps or the Appointment page in the web portal.
In the mobile apps, do this by swiping left on the appointment you want to cancel, then a new action interface shows. Tap on the Cancel Appointment button to cancel the appointment
On the web portal, go to the Appointment page and click the Cancel button next to the appointment schedule under Upcoming Appointment. Alert message will be shown after you click the Cancel button
Yes, you can pay the appointment before visiting the clinic. You have to make sure that your appointment request is accepted by the clinic. The prepaid icon will be displayed on the list of appointments.
Please read Prepaid Appointment section in our online documentation to know more about paying for the appointment before visiting the clinic.
Yes, the pre-pay option is mostly for patients without dental insurance.
in another case, if someone has dental insurance and had two different dentists in the past 15 months and neither offered a pre-pay option, then between the clinic and the patient, they have to settle any insurance/reimbursable themselves.
iSmartOfficeTM only provides some insurance company forms, but it is the responsibility between patients and clinics.
You have to Register via our Web Apps.
There, you will find 2 (two) types of users for the Clinic, i.e. General Manager and Manager.
For a first-time user who would like to create a new clinic, choose ‘General Manager. You will have the authority to manage your clinic. OR If you are a staff or daily operation manager, choose ‘Manager’.
Complete the registration form and wait for the email notification that will be sent to you to activate your account.
Two weeks before the free trial ends, iSmartOfficeTM system will send you an email to notify you that your free trial period will end. You will be offered to choose one of the iSmartOfficeTM Membership Plans that is suitable for your business needs.
The email will send to you periodically once in 3 (three) days until you decide to choose one of the Membership Plans or even stop the service at all.
- Discount by promoting a NON-peak hours schedule openings - this will be paid by the clinic (iSmartOfficeTM will not take anything on this transaction)
- Discount by pre-paying the treatment (prepaid) - this will also be paid by the clinic, iSmartOfficeTM will get 5% (for basic), 3% (for smallbiz), and 0% (for enterprise) when patients used these features to prepaid, the amount of discount itself will be absorbed by clinic including the service fee. The good thing is Clinic will get all the $$$ upfront (paid by the patient, processed by iSmartOfficeTM then posted to the clinic).
(There is a disclaimer that this prepaid is only based on the estimate generated by the AI or based on the selection of treatment based on the patient's entry. It is not 100%, and still needs to look at by the dentist. Now, if upon clinical exam, it turned out that the amount of prepaid is greater than the amount of actual treatment, it is between the clinic and the patient to settle the balance. Vice versa if the amount of prepaid is lesser than the amount of the actual treatment then it is the clinic's responsibility to REFUND the patient their portion. These are NOT iSmartOfficeTM responsibilities anymore.)
- Promotions and Best Deals, these promotions expenses are being covered by the clinic. Now we might be able to probably cover a portion of the expenses for promotion (for instance, for a new member, they can promote 3 FREE promotions in the first year).
- For the point system, all point systems 1 cent per point are being covered by iSmartOfficeTM marketing
Point System is courtesy of iSmartOfficeTM and prepaid is a feature for patients.
Later on, the clinic will have the ability to opt-in or opt-out of this feature.